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What Our Legal Terms Mean for Your Account

Before you open an account or use any part of tkbazzi, these legal terms set out what applies to you based on your location and local law.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket policy scopeData and privacy rightsContact paths for legal queries
tkbazzi What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If any part of these legal terms raises a question for you — about your account rights, data held on file, or eligibility in your region — our support team handles policy queries directly. You do not need to raise a general support ticket; use the dedicated legal contact path below for a faster, more specific response.

Live Chat Support Raise a policy or legal query through live chat on your account dashboard. Our team picks up legal questions and routes them to the correct handling path.
Email for Policy Queries Send detailed legal questions, data requests or account-access concerns by email. Include your registered account details so we can verify your identity and respond accurately.
Account Help Centre The Help Centre on your account page carries policy summaries and request forms for common legal queries, including data access and account closure requests.
HOW WE HANDLE POLICY

Account Security, Data and Your Policy Rights

Your legal rights under this policy cover four areas: how your data is stored, what cookies we use, how your account is secured, and how long we keep records. Each of these has a clear process — not just a statement. If you want to know what data we hold or request a correction, the steps are straightforward and handled through your account.

Data Storage and Retention

Account data — including wallet transaction records for bKash, Nagad and Rocket payments — is retained for the period required by our operating policy. You may request a copy through the Help Centre.

Cookie Policy

We use session cookies to keep your account logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences from your account settings at any time.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately through live chat — we can place a temporary hold on your account wallet.

Requesting Changes or Corrections

To correct personal details, update your registered mobile number, or request account closure, submit the relevant form in the Help Centre. We aim to confirm receipt within one working day.

Common Legal Questions from Our Account Holders

These are the questions we actually receive about policy, account rights and data. If your question is not here, the live chat and email paths above will get you a direct answer from our policy team.

Access and eligibility depend on your local law and eligible region. We do not confirm or deny legal availability for specific locations — you should verify what applies under your own jurisdiction before using the platform.

We hold the registration details you provided, your account wallet transaction history — including bKash, Nagad and Rocket payment records — and any support interactions. You can request a summary through the Help Centre.

Submit a correction or deletion request through the Help Centre form on your account page. Include your registered mobile number so our team can verify your identity before making any changes.

Account closure requests are handled through the Help Centre. Any remaining wallet balance is reviewed as part of the closure process — the policy page in your account dashboard explains the steps involved.

If access becomes restricted under your local law, these terms do not override that restriction. We recommend checking your jurisdiction's rules periodically. Our policy does not create entitlements that supersede local legal changes.

Raise a formal policy dispute by email, including your account reference and the specific clause you are querying. Our policy team reviews these separately from general support tickets and will respond in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.