Reference

What These Terms Cover For You

These terms are the working agreement between you and tkbazzi: what you can do in the lobby, what we ask of your account, and how bKash, Nagad and Rocket payments are handled.

Account rulesWallet and paymentsFair use and closureEligibility by regionSportsbook clauses

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DATA AND ACCESS

How tkbazzi Handles Your Policy Data

Anything you send us in a terms request stays with your account file, not in a separate inbox nobody reads. Access logs, login OTP records and wallet transaction references are held so we can answer a dispute months after the fact. Cookies on the site do the session work: keeping you signed in and remembering the language you picked. You can ask for a copy of what we hold, or ask us to correct a detail that is wrong, and we will tell you plainly what can be changed and what has to stay.

Account security steps

Your password and the OTP are the only keys to the account. We never ask for either over a phone call, and a message that does is not from us.

Records we keep

Login history, wallet references and the date you accepted a clause stay on file after a dispute closes, because the same claim can reopen weeks later.

Cookies on the site

Session cookies keep you signed in and remember the language you picked. Clearing them signs the device out, but your account, balance and wallet stay as they were.

Changes you can request

Ask us to correct a name, address or contact detail and we will say which fields need a document and which we can update straight from your message.

Terms That Follow Your Local Law

tkbazzi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Every clause here is written to sit under the law where you live, not over it. If a rule in these terms conflicts with a mandatory local requirement in Bangladesh, the local requirement wins and the rest of the terms stay as they are. That is

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why we say access depends on your local law and eligible regions instead of promising open entry everywhere. Your account is personal. The login is yours, the wallet is yours, and neither the password nor the OTP should be shared, including with anyone who says they
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can move verification along faster. We can suspend or close an account when we see shared access, edited documents, or money routed through a wallet that is not in your name. bKash, Nagad and Rocket transfers are matched on the sender name, which is the usual
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reason a transfer comes back. Balance in your account wallet follows the terms you agreed to at sign-up. Pay from a wallet you own, keep the transaction ID, and on a withdrawal the money returns to that same wallet. We do not send funds to a
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third party's number. Where a game or provider exposes RTP figures, those figures sit inside the game itself and we do not adjust them. The closure clause is worth reading before you ask us to shut an account, because a closed account still needs one withdrawal
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step to release what is left.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Where To Send Terms Questions

Terms questions go through the same support desk that handles your account, so you are not passed between departments. Quote the clause number and say what you need changed, and the reply reaches you in writing from the address on your account file. A screenshot helps when the question turns on a bKash, Nagad or Rocket transfer that appears twice or not at all, because we can trace it against your own record from Dhaka upward.

Account and terms desk Open a chat from your logged-in account and quote the clause you are asking about. Questions sent from your registered email get a written reply you can keep.

Written clause requests Need a copy of a clause, or the version you accepted on the day you joined? Ask by date and we will pull the text tied to your sign-up record.

Payment disputes For a bKash, Nagad or Rocket transfer that looks wrong, send the transaction ID, the amount and the wallet number. We trace it against your account before answering.

Questions About These Terms

Our support desk answers these six points more than any other, so we have written them out plainly. Each answer follows a clause you accepted, and where a payment rail or a closure is involved we name it. Quote the clause number when you write in and we will take you to the exact paragraph. These answers sit under the full terms on your account; if the two ever differ, the accepted terms apply.

Eligibility follows your local law and eligible regions, not the address you signed up with. Tell support before you move and we will confirm whether your account can stay open.

Request a withdrawal first, then ask for closure. The balance goes back to a wallet in your own name, and the account stays read-only until that transfer clears.

We update clauses when payment rails or local rules change. The version you accepted stays on your file, and a material change is flagged at login before you carry on.

Usually the sender name does not match the account holder. Send from a wallet registered to you, keep the transaction ID, and support can trace the return with you.

No. One account, one holder. Shared access breaks these terms and can lead to suspension, even when the second person is family and means well.

Write from the email on your account and ask for a copy of the records we hold. We reply in writing and tell you which parts we must keep.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What These Terms Cover For You

How tkbazzi Handles Your Policy Data

Where To Send Terms Questions

Questions About These Terms

01 Can I keep my account if I move abroad?

02 What happens to my balance if I close my account?

03 Do the terms change, and will you tell me?

04 Why was my bKash transfer returned?

05 Can someone else use my login on another phone?

06 How do I ask for a copy of my data?

Terms & Conditions

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